FAQ

How long does an order take to be delivered?

Every ASTROVA piece is created on demand after your order is placed.

Production typically takes 2–6 business days. Once shipped, delivery generally takes 5–10 business days depending on your location.

Tracking information will be sent to your email as soon as your order leaves our facility.

We believe in creating thoughtfully rather than producing in excess. By manufacturing on demand, ASTROVA helps reduce waste while ensuring every piece is made with purpose.

How can I track my order?

As soon as your order leaves production and is dispatched, you'll receive an email with tracking information.

Using the tracking number provided, you can monitor your shipment's progress and estimated delivery status.

If you need any assistance regarding your order, our support team can be reached at: astrova.clo@hotmail.com

We aim to respond within 24–48 hours.

Returns & Refunds

Contact Information

If you have any questions regarding your order, shipping, returns, or our products, feel free to get in touch.

Faulty or Damaged Items

If your order arrives faulty or damaged, you have the right to make a claim under applicable consumer protection laws. Please contact us at our listed email address with your order number and a description of the issue, and we will assist you with your claim.

Email: astrova.clo@hotmail.com

We aim to respond to all inquiries within 24–48 hours.

Contact Information

Contact Information

If you have any questions regarding your order, shipping, returns, or our products, feel free to get in touch.

Email: astrova.clo@hotmail.com

We aim to respond to all inquiries within 24–48 hours.