Refund policy
Returns & Refunds
At Astrova, all products are made to order. Because of this, we do not accept returns or exchanges due to incorrect size selection, change of mind, or buyer's remorse.
Please review our size guides carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of receiving your order at:
Please include:
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Your order number
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A description of the issue
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Clear photos showing the defect or incorrect item
If your claim is approved, we will offer a replacement or a full refund at no additional cost.
European Union Customers
If your order is shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it.
To be eligible for a return, the item must:
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Be unused and unworn
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Be in its original condition
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Include all original packaging
Please contact us before returning any item so we can provide further instructions.
Contact
For all return and refund inquiries, please contact: